We operate the Site. By accessing the Site, you consent to the collection and use of the information you provide in the manner we describe in this policy.

If you provide us with your personal information, you consent to our collection, use and storage of that information in accordance with this policy.

We will collect information from you when:

• you purchase a subscription with us
• you set up an account on the Site
• you access and use your account
• you contact us with a question or feedback about your subscription or the Site.

When you visit the Site, or log-in to third party sites from the Site, we will receive information that those pages have loaded in your web browser.

Like many websites, this Site sets and uses cookies and similar technologies to enhance your user experience to remember your personal settings, identify your computer (and help us recognise you across different devices), facilitate access to the Site and compile usage statistics, for instance.

Advertisements may display on this Site and, if so, may set and access cookies on your computer; such cookies are subject to the privacy policy of the parties providing the advertisement. However, the parties providing the advertising do not have access to our Site’s cookies. These parties usually use non-personally-identifiable or anonymous codes to obtain information about your visits to this Site.

Cookies cannot access your personal information and we do not share information gathered by cookies.

You can control cookies through your browser settings and other tools. Please be aware that, if you reject the cookie, you may not be able to use our web-based services.

When used in this policy, the term personal information has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

We will ask you to provide us with information about yourself when you set up an account on the Site and when you purchase your subscription through the Site.

We may collect the following types of personal information:

• name;
• mailing or street address;
• email address;
• telephone number;
• age or birth date;
• profession, occupation or job title;
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
• any additional information relating to you that you provide to us directly through our Site or indirectly through use of our Site or online presence through our representatives or otherwise.

We will take reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction, including by means of firewalls, password access, secure servers and encryption of credit card transactions. We will retain the information for a reasonable amount of time after your subscription ends.

In order to enable us to meet our obligations under the Act and to ensure the operation of the Site, we may need to allow our authorised staff and contractors access to your personal information. The staff and contractors are required by contract and policies to maintain the confidentiality of your information.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.

We use the information that we collect about you to:

• assess your application to be a Subscriber
• provide you access to the Site
• respond to any enquiry you have
• provide support related to aspects of the Site
• improve your user experience
• facilitate quick retrieval of relevant information
• alert you to updated information on the Site
• investigate problems, resolve disputes or enforce our Terms and Conditions of Use
• for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;
• as required or permitted by any law (including the Privacy Act).

We will not

• sell your personal information, such as name, contact details (email or street address) to third parties
• use your contact details (email or street address) to send you marketing materials.

We will make the information we collect from you available to third parties

• where it is necessary for your subscription application to be assessed
• as reasonably necessary in order to enable us to make the Site available to you
• for the purposes of product development, research or statistical analysis
• when we reasonably believe it is required by law
• when you give us permission to do so
• as reasonably necessary in order to protect the personal safety of users of the Site or the public
• as necessary to assert our rights.

You may access and update or correct the information we hold about you whenever you choose to do so by using our contact details below.

Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Subscribers will generally be able to access and update their membership details online. We request that you keep your information as current as possible so that we may continue to improve our services to you.

You may want to contact us about the personal information we hold about you (including to correct any information) or to ask a question about our privacy policy or to make a complaint related to a breach by us of the Act.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

You may do so by:

• email to [email protected]
• writing to us at: 7/34-36 Charles St, Parramatta, NSW, 2150 Australia
• calling us by telephone on +61 2 9199 7435